Compliant Record Exporter

Centralized Communication Records. Exported Automatically.

Compliance Doesn’t Live Inside Marketing Platforms

A purpose-built exporter that sends your firm’s communication records to a secure, cloud-to-cloud archive of your choice without manual effort or workflow disruption.

Record Export Module for Compliance

Why This Exists

Most fiduciary firms don’t struggle to communicate.


They struggle to retain, organize, and supervise communication records across modern channels.

These records live inside marketing platforms but supervision, audits, and exams expect them to exist outside those systems.

The Compliant Record Exporter was built to bridge that gap.

Protecting your firm

What the Exporter Does

The Compliant Record Exporter automatically copies relevant communication records from your fidUlink AI / High Level environment to a third-party cloud storage destination.

This is a cloud-to-cloud transfer not a local download and not a manual process.

Once configured, exports run on an ongoing basis and create a separate archive that can be reviewed independently of your marketing platform.

When first enabled, the exporter performs an initial baseline export, creating a complete historical archive of available communication records.


After that, it switches to an append-only process exporting only new or updated records going forward.

If needed, you can create a new baseline with the click of a button.

Accountability

What Gets Exported

The exporter captures communication artifacts, including:

  • Call recordings

  • Voicemails

  • SMS

  • Newsletter Campaigns

  • Chat transcripts

  • Contact-level conversation history

  • Other marketing messages

Records are organized by date, contact, and message type to support review and retrieval.

Connect it to your existing infrastructure

Where Records Can Be Sent

You choose the destination.

Supported endpoints include:

  • Google Drive

  • Dropbox

  • ShareFile

  • Other compatible cloud storage providers

  • ComConnect File Sync

Exports occur cloud-to-cloud, preserving file integrity and metadata.

Detailed Records for your Compliance Team

Visibility, Status, and Control

The Export Dashboard provides:

  • Last backup timestamp

  • Backup health status

  • Date range coverage

  • Processing queue visibility

  • Completed backup history

  • Resume controls for interrupted exports

  • Locked archives once completed

An Audit Log tracks configuration changes, export events, and resets creating a clear operational trail.

Your Oversight

Viewing & Reviewing Records

The built-in Viewer allows you to:

  • Search communication records by keyword

  • Filter by date range, message type, or ID

  • Validate exported data

  • Generate printable reports for review

This supports internal supervision workflows without requiring access to the underlying marketing platform.

Integrating with Your Processes

Designed to

Support Compliance

The Compliant Record Exporter is designed to support record-retention and supervision workflows commonly used by fiduciary firms.

It does not make compliance determinations or guarantee regulatory outcomes.

Instead, it provides:

  • Consistent record capture

  • Separation of marketing systems from archives

  • And operational transparency for reviews and exams

Your firm’s compliance policies and oversight processes remain in control.

The Bottom Line

Included with fidUlink AI

For fidUlink AI users, the Managed Service version of our Compliant Record Exporter is included at no additional cost.

For other High Level users, the app is available separately through the High Level Marketplace.

Recommended Storage: ComConnect File Sync

While the exporter supports multiple cloud destinations, many fiduciary firms choose ComConnect File Sync for its focus on regulated record retention and archive integrity. When you choose fidUlink AI you will have confidence knowing that in the event of a compliance audit, you can readily share the details.

Why use the Compliant Record Exporter?

Frequently Asked Questions

Clear answers to help you understand how the Compliant Record Exporter supports your firm’s communication oversight workflows.

The Compliant Record Exporter captures communication records routed through fidUlink AI / High Level.

Communications that occur entirely outside the platform should be retained according to your firm’s existing compliance policies.

How does the baseline and append backup process work?

The first export creates a baseline archive of everything available. After that, the exporter runs incremental (append) exports to keep the archive current without duplication.

If you desire, you can always run a new baseline export from the app dashboard.

What is Cloud-to-Cloud export

Rather than requiring a manual process, or maintaining records on a physical device, this record exporter will send files to your cloud data platform.

Where does my archive get stored after export?

Once exported, records live independently of your fidUlink AI instance — archived in the cloud location you choose and accessible without platform access.

Supported endpoints include:

Google Drive

Dropbox

ShareFile

Other compatible cloud storage providers using the WebDAV protocol

ComConnect File Sync (recommended for regulated retention)

Records do not remain only inside the marketing platform. They are duplicated to your compliant data storage platform.

Are your plans customized?

The record export system itself is designed to be "set and forget." You can pick the end point that you use for compliant data storage to store the files.

Do I need a large investment to work with you?

No.

The record exporter is included in the fidUlink AI platform. ComConnect File Sync users can also use this system for no charge. It will come installed and configured on your platform.

Other end points can be used for a modest cost.

If you would like us to manage the end point for you, we are happy to do so. Your records will be stored in a delete-protected WORM server environment that is distributed across the world in private data centers.

Just pick the option that works best for you when you install the app from the marketplace.

What happens if an export is interrupted?

If an export is interrupted, the Export Dashboard allows you to resume processing without restarting the entire export.

The system tracks status at the batch level, and incomplete exports can be resumed or reviewed as needed.

Can I see what has been exported?

Yes.

The Export Dashboard shows:

last backup time

export status

file counts

date ranges

completed backups

You can also use the built-in Viewer to search, filter, and validate exported records.

Can my compliance team review records without accessing the marketing platform?

Yes.

Once exported, records live in the destination archive and can be reviewed independently of fidUlink AI or High Level. This supports internal supervision and audit workflows without granting platform access.

The purpose of this app is to get the records into your complaint record keeping system.

Does the system have a copy of my data?

No.

The system is designed to pass your data from the fidUlink AI platform (or other High Level platform) to your record keeping platform. No data is stored in our system.

If you use our Managed Services package those files are stored in our FINRA/SEC compliant file system.

Your data is always viewable using our built in reader. We can share a direct copy of your stored files with you upon request and in the event of an audit.

Does this replace my firm’s existing compliance tools?

No.

The exporter is designed to complement your firm’s existing compliance processes and tools, not replace them. It focuses specifically on capturing and exporting communication records so they can be reviewed, retained, and supervised appropriately.

Who is this designed for?

This exporter is designed for regulated firms that need to retain marketing or client communication records.

Specifically, companies communicate with prospects and clients across modern channels using fidUlink AI

Who want centralized communication records outside of their marketing systems

Who need operational clarity for supervision and reviews

Who prefer automation over manual record handling

Bottom-line reassurance

The Compliant Record Exporter doesn’t change how your firm communicates — it ensures your communication records are preserved where supervision and review expect them to be.

Quietly.
Automatically.
And without adding friction to your workflows.

Let’s create a personalized communication super suite that puts your goals within reach and gives your team peace and support starting today.

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